We accept the following payment methods:
All prices on our website are listed in US Dollars (USD). Sales tax is added at checkout for applicable US states. For the UK and EU-27, VAT is prepaid at checkout; for other international destinations, duties and taxes are the customer's responsibility.
Your payment is processed at the time you place your order. You will receive an order confirmation email immediately after your payment is successfully processed.
All transactions are encrypted using industry-standard SSL/TLS technology. Your payment information is processed securely by our third-party payment processor — we never see or store your full card number, expiration date, or CVC.
After placing your order, you will receive a confirmation email with your order number and a summary of your purchase. If you do not receive a confirmation email within 24 hours, please check your spam folder or contact us at hello@hexvyo.com.
Pre-order items are charged at the time of order. They ship when the seasonal drop launches — the expected date is listed on each product page.
If your payment is declined, please verify your card details and try again, or use an alternative payment method. If the issue persists, contact your bank or reach out to us at hello@hexvyo.com for assistance.
Refunds are processed back to the original payment method within 3 business days of receiving your return. Please see our Returns & Fit Changes page for full details.